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6 Common Invoice Questions AI Can Answer (So Customer Service Doesn't Have To)

Recurring invoice questions tie up valuable customer service time, leading to increased wait times and, consequently, customer frustration. Which of these common invoice questions would your support staff be happy to offload to an AI chatbot?

Streamline Customer Service with AI – Right on the Invoice

The AI chatbot has stepped onto the invoice to answer customer questions. Is your company ready for the next step, where AI doesn't just chat, but also takes action? Learn about current and upcoming AI functionalities, and how they can improve both internal efficiency and the customer experience.

Why implementing a payment platform is not a massive IT project

Most companies recognize the value of streamlining their internal invoicing processes and providing customers with a smoother payment experience. The question of why to invest in a digital payment platform is rarely the sticking point; rather, it's how to go about it. The fear of a gigantic IT project is constantly present. In this blog post, we explain why this concern is unfounded and answer the most common questions about our implementation process.

How CFOs are navigating efficiency, automation and fear of change

In a survey among CFOs, conducted by Novus on behalf of Billogram, 7 out of 10 say they are satisfied with the overall operational efficiency of their companies’ finance departments. However, the CFOs still see room for improvement – mainly within reporting and budgeting, as well as invoicing and payment follow-ups. And their top priority for the near future? Efficiency gains through digitalization and AI.

Better Integrated Finance Systems: How to Succeed

Finance departments want efficiency, and AI is supposed to deliver it. Or is it? A large-scale survey shows that today’s CFOs have high hopes for AI, but that manual processes and poor system integration are slowing progress. So, is it possible to upgrade your system landscape to enable seamless data flows and leverage AI, without overwhelming your IT department? Yes, it actually is. Magnus Ekenstam, Value Engineering expert, explains how.

The digitalization divide – are there A-Teams and B-Teams among today’s finance departments?

A survey of over 200 CFOs reveals major differences in how far today’s companies have come in digitalizing and automating their finance operations. In this article, we take a closer look at how efficiently finance departments manage invoicing and payments, and what happens when common blockers aren’t addressed. Ready to compare your own processes against the rest?

Dos and don’ts for a loyalty-building customer experience

A loyal customer base provides your company with a stable cash flow that becomes invaluable during economic downturns. But let’s be honest, does loyalty truly pay off for your customers as well? When consumers become more price-sensitive, even minor friction points increase the risk of churn. In this post, we’ll share insights from a major survey to help you craft a customer experience that stands out. It’s a win-win for you and your customers.

Smarter Billing pays off – 3 Companies share their results

Do you see invoices as a “necessary evil” to get paid – or as a valuable tool that helps you achieve key business goals? Don’t overlook the hidden potential in the payment moment. Get inspired by well-known companies from different industries that actively work with billing and payments. Discover how they have achieved remarkable results in KPIs ranging from customer experience to cash flow.

From transaction to interaction: evolving the telco revenue journey

A seamless shift into concept to cash and a chance to reclaim the customer relationship.

Smart Dunning: dunning that reduces churn

Do you automatically send overdue payments to debt collection? Failing to consider a customer’s previous payment behavior—or the impact of debt collection on customer experience—can become a costly mistake in the long run. Learn how your business can benefit from Smart Dunning: a flexible and personalized dunning strategy based on data-driven insights and machine learning.

Automated payment reminders for overdue invoices: more control, less effort

Is your business leaving money on the table? An inefficient collections process can damage customer relationships and lead to unnecessary churn. With a flexible dunning strategy, you can balance your business objectives and get paid faster—without compromising the customer experience.

5 time thieves in invoicing and payment - Billogram

5 common (and costly) time thieves in invoicing and payment

Despite digitalization, many companies still waste significant amounts of time and resources on inefficient invoicing and payment processes. Which of these administrative time thieves do you recognize in your operations? And what could you and your colleagues achieve if you eliminated them?

Your Customers Want to Pay. Most of Them, Anyway.

Is your company unintentionally punishing your entire customer base because of a few late payers? Dunning processes focused on fees and collections may seem effective in the short term but can become a costly long-term strategy. Here’s why – and how rethinking your approach can pay off.

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