How and why Arrive puts payments at the heart of their growth strategy

In 2025, the brands EasyPark, Flowbird, and Parkopedia merged into Arrive: a global mobility platform with the mission to make cities more livable. Today, the company is active in more than 90 countries worldwide, reaching around 60 million users yearly with services ranging from parking and transport to data integration, and business solutions. 

Silvana Filipponi, Head of Payments Strategy, explains the crucial role of payments for Arrive:

“Whether you’re parking, charging your EV, or traveling on public transport, paying for these services is a crucial moment when you’re on the move. It shapes your entire mobility experience. This is why we’ve decided to put payments at the heart of everything we do.”

5 things you can learn from Arrive’s global growth journey

1. Payments are a strategic asset; not a back office function

Handling payments efficiently helps reduce costs, which is important to any company. But the business impact goes much further:

“For us, payment orchestration is also a tool for improving the customer experience, adapting to local regulations, and more. For example, enabling a new payment method is an opportunity for us to enter new regions, reach new customer groups, or increase the adoption of our mobility services,” says Silvana. 

To manage this area with the focus it deserves, Arrive has established a dedicated payments business unit that integrates perspectives ranging from strategy and product development to partnerships and legal compliance.

“The business unit is no backoffice function. It’s a strategic hub that connects all the services we deliver and accelerates growth across our business,” Silvana says.

2. Every journey is different; customer expectations are the same

Tariffs change city by city. Rates and payment preferences vary between customer groups. Not to mention the legal aspect, with local regulations, as well as EU law being interpreted differently across member states. In short, global mobility payments are complex.

But none of this matters to the users. Whether they’re a visitor trying to find their way around a new city, a resident parking in the same spot every day, or a business traveler looking to charge a rental EV: they crave (and deserve) a smooth experience. 

“There’s no room for redirection or friction. Users expect effortless payment, with methods they are used to, such as card, subscription, Paypal, Apple or Google Pay, or mobile solutions. And regardless of method, every payment is a chance for us to build a relationship with the user by providing a successful experience,” Silvana explains.

3. Think globally, adapt locally

A top priority for Arrive has been to create a customer experience that is globally consistent, while designed for local flexibility.

“No matter which country or city our users are in, the steps for onboarding and payment should be the same, with local rules and payment methods seamlessly integrated into a familiar ecosystem,” says Silvana.

This builds trust with the users, while allowing Arrive to scale efficiently, since there’s no need to re-invent the wheel for each new market, industry, or payment method.

4. Regulations are opportunities; not obstacles

Rather than obstacles to overcome, Arrive views changing regulations as catalysts for improvement. And according to Silvana, this brings benefits beyond mere legal compliance: 

“Staying on top of regulations helps us rethink and realign how we do business across different markets. It’s an opportunity for us to be innovative and proactive in our operations.”

5. Leverage tech and collaboration

Silvana emphasizes that the right partnerships and technologies are critical for Arrival’s ability to scale at speed without sacrificing long-term resilience:

“Collaboration is key. We work very closely with customers, regulators, and partners to make sure we strike the right balance between customer experience and compliance on the one hand, and innovation and operational efficiency on the other.”

One example is Arrive’s collaboration with Billogram as a payment platform provider: 

“Billogram is doing a fantastic job in providing the right technological layers for each step in the end-to-end cycle of payments – from invoice generation and distribution to SEPA mandated payment, reconciliation, and dunning. Together, we’ve created a platform that’s globally consistent but designed for local flexibility. This allows us to reach the customer where they are and let them pay in the way that feels most natural to them.”

For Silvana, this reflects how Arrive thinks about partnerships overall: agile, intentional, and outcome-focused.

“We achieve results fast, while maintaining a future-oriented focus,” she concludes.

Want more insights? Watch the Future of Payments webinar

In our on-demand webinar Techaway: The Future of Payments, Silvana Filipponi shares more learnings from Arrive’s growth journey. You’ll also get trends and insights from Billogram’s own experts, covering topics like converging payment rails, integrated invoice-to-cash flows, and responsible use of AI and automation. All of which will help you turn payments into a competitive edge.