If you’re sending out hundreds or thousands of invoices each month, getting paid shouldn’t be a waiting game. Yet many companies struggle with outdated billing systems, one-size-fits-all payment options, and a lack of transparency. The result? Slower payments and frustrated customers.
On this page, you’ll find out how to prevent these issues through interactive billing, flexible payment options, and data-driven optimization. Keep reading to learn how your company can turn payments into a strength, not a stress factor.
Revenue depends on it. Payment friction leads to delayed cash flow and rising receivables. A smoother payment journey gets you paid faster, without chasing.
Customers expect convenience. In today's digital economy, offering outdated payment methods (or rigid processes) can push customers away.
It drives efficiency. Automated bill runs and streamlined workflows reduce errors, reminders, and time spent on manual follow-up.
Confusing or incorrect invoices
Rigid or inconvenient payment methods
Lack of reminders or follow-up
Disconnected billing support
Poor timing or batch delays in bill runs
Mobile app payment, e-invoices, card, direct debit, bank transfer – by offering a wide range of options, each customer can pay with their method of choice. This will improve customer satisfaction, while increasing your chances of getting paid on time.
70% of end-customers prefer digital invoicing over paper. Among those under 35, the figure is 79%.
32% want self-service access to manage and pay their invoices.
Missed invoices = missed payments. By implementing modern solutions for digital and dynamic invoice distribution, you’re able to monitor in real-time whether a payment request has been successfully opened by your customer. And if one distribution channel fails (for example due to an invalid email address), a new attempt is automatically triggered through a different path (perhaps via text message).
Unclear invoices cause confusion, which in turn can lead to delays. By providing clear, interactive formats, you’ll help your customers understand the charge, take actions, find answers, and even chat with your support team – directly within the invoice interface. And with real time synchronization and updates, everyone’s on the same page, instantly.
Get inspired by Rebel – a challenger in the energy sector whose payment rate is consistently above 99.9% thanks to their smooth payment experience and clear communication.
Well-timed, friendly reminders can significantly reduce missed payments, without negatively impacting the customer experience. A modern billing platform lets you automate and customize these touchpoints to support a smoother payment journey and improved cash flow.
Discover how Swedish mobile operator Hallon managed to reduce their debt collection cases by 80% through optimized and personalized invoice flows.
Leverage tools for financial automation to replace error-prone and inefficient manual processes with streamlined operations, allowing you to schedule and distribute invoices automatically – without batch delays.
To improve payment rates and cash flow over time, you need to be able to track key metrics across platforms. With well-integrated SaaS solutions, you can monitor payment data from different sources and continuously optimize your billing and communication flows based on what works. Learn more in our article 4 ways of using a data-driven approach to optimize your payment flows.
Find out how to eliminate hidden inefficiencies in your company’s billing processes to reduce costs, while offering customers a more seamless payment experience.
A wide range of companies with recurring revenue use our SaaS platform for Invoice-to-Cash management to streamline every step of their invoicing and payment processes in order to save time, improve cash flow, and strengthen customer loyalty.
Discover how Sector Alarm, a major European provider of security solutions, have improved important KPIs such as digital distribution, cost per invoice, and on-time payments after implementing Billogram’s platform in several markets. As their CFO puts it:
“It’s become easier for our customers to receive, understand, and pay their invoices. The fact that more people are paying on time has improved our cash flow. We’ve also more than halved the number of reminders we send in these markets, which means lower costs for us and a better experience for our customers.”
In our on-demand webinar, The Future of Payments, you will gain three unique perspectives on how businesses can act now to create an edge in tomorrow’s payments landscape. We explore how the convergence of payment rails, the integration of invoice-to-cash processes, and a responsible, test-and-learn approach to AI and automation are redefining what payments can do for both businesses and their customers.
While most invoices and payment notifications have looked the same for over a century, there are exceptions.
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