Everything is an IT matter. Including how your company gets paid.

Invoicing and payments are not always seen as a concern for the CIO or Head of IT. But like most things, they tend to end up on your desk sooner or later. And if you ask us at Billogram, the sooner the better. Because when IT is involved from the start in evaluating and defining requirements for new payment solutions, it benefits everything from international scalability to customer service response times. In this article, we explain why and how to get it right.

Responsibility for invoicing and payments naturally sits primarily with Finance. But in companies built around digital and recurring business models, payments are not a one-off transaction. They are an ongoing flow that becomes a central part of the company’s digital infrastructure.

As such, how a company handles billing and payments directly impacts a wide range of IT-related areas, such as:

Data security and regulatory compliance, including frameworks like DORA and NIS2
APIs and integrations between business-critical systems
Automation and the ability to leverage AI-driven efficiencies
Self-service capabilities and other elements of a smooth digital customer experience

These factors are — or should be — decisive when determining whether a new solution should be implemented at all. The problem is that IT is often brought in late in the purchasing process, once other stakeholders have more or less made up their minds.

If you, as an IT leader, start asking the necessary questions at that stage, you risk ending up in the unenviable role of bottleneck. A prospective vendor may be disqualified entirely due to insufficient data security, forcing the evaluation process several steps backwards. Which rarely makes anyone happy.