Techaway: It pays off to treat people well
Many businesses view customer experience as a cost, a necessary expense to fix problems. But what if it's the most powerful driver of profitability? This event will challenge that old-school thinking and prove that building a genuinely customer-friendly business isn't just the right thing to do - it's the smartest.
Meet the speakers
Elin Helander
Founder/CEO at Placeholder and Whateverland
Jonas Suijkerbuijk
CEO, Billogram
Jennifer Kyriakakis
Founder MATRIXX Software
It Pays Off to Treat People Well
In this webinar, you will get unique perspectives on why customer experience is the most powerful driver of profitability.
The Emotional Customer: Shatters the myth of the "rational human" (Homo Economicus) by revealing that four key emotional factors drive customer behavior. This provides a foundation for understanding why a positive emotional connection with customers is non-negotiable. Presented by Elin Helander.
The Technology Duality: Explores how technology can be both an enabler and a blocker of great CX. This crucial discussion focuses on choosing solutions that empower employees and create seamless, empathetic service, rather than rigid, outdated systems. Presented by Matrixx.
It Pays Off to Treat People Well: Hear Jonas Suijkerbuijk, Billogram’s Founder & CEO, explain why the payment process can make or break customer relationships and how, when done right, it can become a strategic business advantage.
Guide: Reduce churn with an optimized payment experience
Our CX Guide is built on extensive research, customer data, and best practices from forward-thinking companies. Download it to learn how you can transform billing from a churn risk into a loyalty-driving advantage.
Dos and don’ts for a loyalty-building customer experience
A loyal customer base provides your company with a stable cash flow that becomes invaluable during economic downturns. But let’s be honest, does loyalty truly pay off for your customers as well? When consumers become more price-sensitive, even minor friction points increase the risk of churn. In this post, we’ll share insights from a major survey to help you craft a customer experience that stands out. It’s a win-win for you and your customers.
Stream the webinar now
Payments are no longer just background infrastructure - they are your most strategic engine for growth. Get your hands on our latest on-demand webinar "The Future of Payments" today!
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Watch here: Wiser with AI
Techaway: The Future of Payments
In times of economic uncertainty and rapid technological shifts, the way we pay is changing faster than ever. For forward-looking businesses, this is an opportunity. By moving beyond mere compliance and adopting strategic product thinking, you can turn your payment handling into a competitive advantage that drives operational efficiency, strengthens customer loyalty, and enables rapid global expansion.
Watch here: The Future of Payments