Smart Dunning: From experiment to feature launch
Learn how to prevent missed payments with personalized, data-driven dunning that works for you and your customers.
Stop treating all late payments the same
Join us to explore a groundbreaking, human-centric approach to managing overdue payments. We'll share exclusive insights from our collaboration with Hallon (Tre Sweden), where experiments with AI-driven payment reminders achieved an 80% reduction in debt collection cases—all while successfully improving customer retention.
Discover how to apply these learnings in your business with our new Smart Dunning feature, designed to significantly reduce overdue payments without damaging the customer relationships you worked hard to build. This is how you convert a costly collections process into an exercise in efficiency and loyalty.
Speaker highlights
Solomon Seyoum
Credit and Collection Manager at Hallon (3 Sweden)
David Hallvig
VP of Data Science, Billogram
Jens Ganslandt
CPO, Billogram
Your Customers Want to Pay. Most of Them, Anyway.
Do you automatically send overdue payments to debt collection? Failing to consider a customer’s previous payment behavior - or the impact of debt collection on customer experience - can become a costly mistake in the long run. Learn how your business can benefit from Smart Dunning: a flexible and personalized dunning strategy based on data-driven insights and machine learning.
Smart Dunning: dunning that reduces churn
Sending every overdue invoice straight to collections might seem efficient—but it can cost you loyal customers. With Smart Dunning, you can use data and machine learning to predict who will pay without added friction and tailor your reminders accordingly. The result? Fewer collection cases, lower churn, and a better customer experience.
Automated payment reminders for overdue invoices: more control, less effort
Is your business leaving money on the table? An inefficient collections process can damage customer relationships and lead to unnecessary churn. With a flexible dunning strategy, you can balance your business objectives and get paid faster—without compromising the customer experience.
Unlock the value of a smarter dunning process
Most businesses trigger expensive fees and debt collection on every overdue account. But our research reveals a smarter path: 80% of customers sent to debt collection would have paid without it.
Watch our on-demand webinar and get:
✔ Customer insights on payment reminders and debt collection
✔ Real-world findings from mobile operator Hallon’s dunning experiment
✔ How Machine learning and behavioral data can predict and prevent late payments
✔ A first look at Billogram’s new Smart Dunning feature and how it works