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A survey of over 200 CFOs reveals major differences in how far today’s companies have come in digitalizing and automating their finance operations. In this article, we take a closer look at how efficiently finance departments manage invoicing and payments, and what happens when common blockers aren’t addressed. Ready to compare your own processes against the rest?
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Do you see invoices as a “necessary evil” to get paid – or as a valuable tool that helps you achieve key business goals? Don’t overlook the hidden potential in the payment moment. Get inspired by well-known companies from different industries that actively work with billing and payments. Discover how they have achieved remarkable results in KPIs ranging from customer experience to cash flow.
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Many energy companies are facing tough times. But that doesn’t mean that it’s the right time to be putting the breaks on digitalization efforts. In fact, taking advantage of the opportunities that be derived from digitalization can help turn the challenges into benefits. What then should you invest in for the most rapid results? Here, we share information on four smart features of modern billing platforms that will help you stay ahead of the competition during the recession.
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It’s no secret that energy companies have had to cope with major challenges during the last year. Record-high energy prices and worried customers have at times nearly crippled the customer service functions of energy companies and customer loyalty has been eroded as customers have frantically searched for ways to lower their costs. But let’s see past the gloom and doom headlines of the media and embrace the opportunities that will become available to those who turn the situation to their favor. What can energy companies do in challenging times to turn adversity into success?
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Few things are more in the spotlight right now than electricity prices. Today’s electricity customers are comparing their alternatives and their loyalty to any single electricity company is low. With that in mind, it is important that you use your internal resources wisely with the aim of creating a world-class customer experience and winning market share. But which processes need to be streamlined? And where should you focus your efforts to have the biggest impact? Here are a few tips from our efficiency guide for energy companies.
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During tough economic times, customers are more inclined to take a closer look at their suppliers and look for ways of lowering their costs. What then, should energy companies be doing to strengthen their position in the market during such times, without compromising on profitability or customer satisfaction? With the right partner and billing platform, you will be able to streamline your internal processes and improve your customer relationships, without having to invest in resource-intensive IT projects.
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Since the energy crisis hit Europe, we’ve seen numerous headlines about the overload of calls to energy companies’ customer service departments. Angry and frustrated customers are being put on hold, sometimes for hours at a time. In this blog post, we take a closer look at some of the challenges energy companies have faced, along with the kinds of challenges that lie ahead. We also look at the most effective course of action when the pressure is on.
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Inefficient invoicing and payment processes are a huge waste of energy companies' internal resources. Discover the solutions that help Finance and Customer Service departments work smarter – and provide better customer experiences in the process.
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Even though companies in the energy sector are making progress with digitalization, many are still encumbered by inefficient processes, not least when it comes to invoicing and payment. Learn which administrative processes are robbing energy companies of time and keeping them from benefiting from all that digitalization has to offer.
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