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It goes without saying that inefficient billing processes waste a company’s time and resources. But, deriving the full benefits from a digital billing solution is a relatively simple way of streamlining those processes and improving the customer experience at the same time.
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It’s no secret that energy companies have had to cope with major challenges during the last year. Record-high energy prices and worried customers have at times nearly crippled the customer service functions of energy companies and customer loyalty has been eroded as customers have frantically searched for ways to lower their costs. But let’s see past the gloom and doom headlines of the media and embrace the opportunities that will become available to those who turn the situation to their favor. What can energy companies do in challenging times to turn adversity into success?
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Today’s customers expect to pay their invoices with the same ease, convenience, and positive experience they’ve come to expect from any other digital interaction with a company. As an invoice sender, you have everything to gain by meeting those expectations—and a lot to lose if you don’t. That’s why it’s important to help customers pay on time and avoid the negative experience that comes with missed due dates and payment reminders. The question is: how?
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Be sure to check out our guide on how you, as a broadband and telecom supplier, can streamline your internal processes and give your customers a better overall digital experience at the same time. Here are three useful tips to whet your appetite!
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Few things are more in the spotlight right now than electricity prices. Today’s electricity customers are comparing their alternatives and their loyalty to any single electricity company is low. With that in mind, it is important that you use your internal resources wisely with the aim of creating a world-class customer experience and winning market share. But which processes need to be streamlined? And where should you focus your efforts to have the biggest impact? Here are a few tips from our efficiency guide for energy companies.
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During tough economic times, consumers are more apt to switch suppliers in order to save money. But how can digitalizing invoicing and payment processes help improve your customer experience? And how can you do away with the needless administration that leads to price rises? Here are tips for how to get your customers to stick around during a recession.
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During tough economic times, customers are more inclined to take a closer look at their suppliers and look for ways of lowering their costs. What then, should energy companies be doing to strengthen their position in the market during such times, without compromising on profitability or customer satisfaction? With the right partner and billing platform, you will be able to streamline your internal processes and improve your customer relationships, without having to invest in resource-intensive IT projects.
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Do you work at a telecom or broadband company that is ready to digitally upgrade its billing routines? If you do, make sure that you make the right demands on your billing partner to ensure seamless implementation and a solution that is sustainable in the long-term.
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Invoices have been around in one form or another for around 5,000 years. But now, things are finally starting to change. We interviewed Billogram’s CEO and asked him to talk about some of the biggest trends and changes we can expect to see over the next few years.
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Are you looking for a payment partner who can support your parking company’s growth journey in international markets? Discover the platform that facilitates efficient internal working methods, delivers a seamless customer experience, and can easily be scaled up and used in every country you expand into.
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Does international growth necessarily mean increased administration for your parking company? No, not if you choose a partner that ensures a flexible and scalable payment process. In this article, you'll learn how to avoid the most common pitfalls when taking your parking solution to new markets.
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More and more parking companies are aiming for international growth to boost their profitability. But what does it take to succeed? While customer needs and preferences are fairly similar across countries, the legal and technical requirements surrounding payments can look very different. Find out how to sharpen your offering and free up resources to enter new markets.
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