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Dos and don’ts for a loyalty-building customer experience

A loyal customer base provides your company with a stable cash flow that becomes invaluable during economic downturns. But let’s be honest, does loyalty truly pay off for your customers as well? When consumers become more price-sensitive, even minor friction points increase the risk of churn. In this post, we’ll share insights from a major survey to help you craft a customer experience that stands out. It’s a win-win for you and your customers.

Smarter Billing pays off – 3 Companies share their results

Do you see invoices as a “necessary evil” to get paid – or as a valuable tool that helps you achieve key business goals? Don’t overlook the hidden potential in the payment moment. Get inspired by well-known companies from different industries that actively work with billing and payments. Discover how they have achieved remarkable results in KPIs ranging from customer experience to cash flow.

From transaction to interaction: evolving the telco revenue journey

A seamless shift into concept to cash and a chance to reclaim the customer relationship.

Smart Dunning: dunning that reduces churn

Do you automatically send overdue payments to debt collection? Failing to consider a customer’s previous payment behavior—or the impact of debt collection on customer experience—can become a costly mistake in the long run. Learn how your business can benefit from Smart Dunning: a flexible and personalized dunning strategy based on data-driven insights and machine learning.

Automated payment reminders for overdue invoices: more control, less effort

Inefficiencies, lack of oversight, and the risk of damaging customer relationships often characterize reminder and debt collection management. Is your company struggling with time-consuming manual processes that don’t adapt to different customers’ needs and behaviors? Without flexibility in your dunning process, you risk missing key business objectives, such as reducing churn, improving cash flow, and increasing customer satisfaction.

5 time thieves in invoicing and payment - Billogram

5 common (and costly) time thieves in invoicing and payment

Despite digitalization, many companies still waste significant amounts of time and resources on inefficient invoicing and payment processes. Which of these administrative time thieves do you recognize in your operations? And what could you and your colleagues achieve if you eliminated them?

Your Customers Want to Pay. Most of Them, Anyway.

Is your company unintentionally punishing your entire customer base because of a few late payers? Dunning processes focused on fees and collections may seem effective in the short term but can become a costly long-term strategy. Here’s why – and how rethinking your approach can pay off.

Value Engineering: the Strategy to Maximize Your Invoicing Process’s Value

How your company collects payments is a more strategic question than you might think. Here, Billogram’s expert explains why Value Engineering can be a game-changer for your invoicing and payment processes.

4 ways of using a data-driven approach to optimize your payment flows

How do you view your company’s invoice-to-cash process? Is it just a necessary means of getting paid? Or is it actually a valuable resource all on its own? Don’t miss out on the benefits of insights from one of your most important data sources. Turn them into growth engines instead! Here are four examples that will show you how to succeed.

Why you should choose a PSP-licensed payment partner

Secure transactions are a prerequisite for your business – but hardly your main focus. To ensure convenient and accurate payment flows for employees and customers alike, you must choose partners wisely. Here we explain what your company gains from your payment partner having a PSP license. Especially if you want to grow in new markets in Europe.

Why your business benefits from an end-to-end billing solution

Inefficient invoice and payment processes not only incur high administrative costs here and now, but they are also obstacles to your future growth. Learn what you gain by having a holistic approach to the issue, and how to take the easiest path from rigid silos to seamless flows.

Hidden factors that make receiving payments unnecessarily expensive

Sticking to inflexible invoice and payment solutions devours internal resources, slows your growth journey – and allows your competitors to overtake you. Here are the underestimated factors that increase your total costs, both in the short and long terms.

Digitalized invoicing – the path to better customer service and higher efficiency

It goes without saying that inefficient billing processes waste a company’s time and resources. But, deriving the full benefits from a digital billing solution is a relatively simple way of streamlining those processes and improving the customer experience at the same time.

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